We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns Policy:

If you are eligible for a refund or warranty as outlined below and have the need to send your items back to our head office location you must take the following care steps.
Always contact us first at info@saunas-world.com or call  +0000

 and explain the reason for your return.

You must wait for approval and confirmation on the steps to proceed.

When sending your item back you must ensure it is packaged safely and securely. Items must be protected to stop further damage occurring through freight services.

Ensure your packaging does not damage the goods. Do NOT stick any labels directly on the product or product packaging.

You MUST also register your return with tracking. We are not liable for any packages that are lost during transit for return.

You can always contact us for any return question at info@saunas-world.com

DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

When you are NOT entitled to a refund:

• If you were aware the product was faulty when purchasing the goods in-store or online
• You have damaged the goods when cutting open the packaging.
• You have misused the products, resulting in damaged goods.
• You have modified the product in a substantial way.
• If your order was a tailored customer order of non-carried stock.
• If you do not have proof of purchase.

Change of Mind

• We accept change of mind returns as long as:
• It is lodged within 30 days (30 days from delivery date if bought online)
• It is in its original packaging, including instruction manuals and all accessories.
• The box/packaging is unworn, unopened, unused and is undamaged in its original condition with all labels still attached.

NOTE: For all change of mind returns – online freight costs are non-refundable, and all return postage costs are the responsibility of the customer.

Faulty Products

If you receive a faulty product, we must follow individual supplier procedures in order to assess and provide a solution. Every supplier has their own warranty procedure that we must follow, and certain items will need to be sent to suppliers for assessment to determine and confirm the fault. We will not be able to act on your claim until advised by the supplier. If you have received a faulty product, please contact us on info@saunas-world.com, to begin your warranties/ faulty claim process.

Wrongly Described or Sent Items.

In rare circumstances, product descriptions, images or features may be slightly inaccurate due to updated models/ supplier changes or updated information. If there is a problem with your order receiving something that does not look like what you have ordered, or the wrong item has been sent to you; please contact us on  info@saunas-world.com with your order number, product in question and a photo of what you have received for assessment.

NOTE: If we have sent something that was wrongly described we will pay for freight back to us and a replacement will be sent back to you.

Damaged When Arrived

If you believe your items have been damaged upon delivery, please contact us immediately on info@saunas-world.com to discuss the best remedy. Our sales team will require photo evidence of the damaged goods to be assessed. If it is found your goods have arrived damaged, you will be offered a refund, or another identical product will be sent to you. A return satchel will most likely be included in the new package send out for your damaged product to be returned to us.

Warranties

All products will have their own warranty conditions and procedures based off the supplier recommendations. Please contact us to discuss the problem before sending or bringing the product back to us. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only exchange damaged, wrong product, wrong size, or defective. If you need to exchange an item, don’t hesitate to contact us at info@saunas-world.com, which we’ll process; no restocking fee will apply for the exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original Payment method. Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund too.

Help! I can’t find my return slip.
Don’t worry—our packages don’t include return slips. Just reach out to info@saunas-world.com, and we’ll help you place your return or exchange. 

Return Cost
If the appliance is returned due to Defective items, the shipping fees needs to be paid advanced by the customer. Please provide the shipping fee invoice of returning, and we will return the product cost and shipping fees to your original payment account, Customers will pay the return shipping cost for non-Defective items and this Shipping cost is not refundable for ordering the Wrong product from the customer. You will be responsible for paying for your shipping costs for returning your item.

Saunas World
Email: info@saunas-world.com
Phone: +000000
Address: xxxxx